FAQ

At Your Service

We are always here to support and help you with your queries. Below are the frequently asked questions by our amazing clients along with the answers.
If you need more information or have any further questions, please do not hesitate to contact us.

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Who are Ruickly and what are your capabilities?

We are a manufacturer of water treatment system, stainless steel filter housing, UV systems and other filtration products. We could provide consultation, design, fabrication, installation, commissioning, performance monitoring and training which suit your application and requirements.

What type of industries that Ruickly had ever served?

For the past 20 years, we had and still serving industries such as Drinking water, Beverage, Liquor, Power plant, Oil refinery, Food processing, Chemical, Semi-conductor, Automobile painting, Shampoo, Ice cream and etc.

How do you know it will suit to my industry application?

With the experience of our engineering team in various industries, we could provide advices in term of feasibility, performance, cost effectiveness and problems that might occur.

How can I be sure of your product quality?

We are a ISO 9001 certified company. About 90% of our customers came back to us for new order; some of them had been deal with us for more than 10 years. This should be the best description of our product quality.

What is the product warranty period?

All equipment fabricated by us is guaranteed to be free from defects. Should defect by faulty workmanship or material develop within twelve (12) months from date of shipment, we shall then repair or replace the defective material at our cost. Warranties received from sub-suppliers are passed directly onto the client.

What kind of stainless steel filter housings do you manufacture?

We manufacture normal cartridge filter housings, high flow cartridge filter housings, single and multi bag filter housings, sanitary grade filter housings, multimedia / sand / carbon / softening / D.I. filter vessels, membrane vessels, normal / sanitary grade water tanks, and other custom made vessels.

How do you assure the quality of the filter housings?

There are many brand of stainless steel material in the market, with different grade of quality and prices. We insist to use stainless steel materials from Finland which have high reputation in quality, unless special specified by customer. The production lines are operating with ISO 9001 procedures where the consistency of products quality can be guaranteed. Furthermore, all of our welders are experienced and certified, and every filter housing undergo in house hydro test before dispatch to customer.

What design code are you applied for?

Our standard filter housings are design and fabricate according to JB code. ASME standard either with or without U-Stamp is available upon request.

What information should be provided to Ruickly?

1. Capacity or flow rate of the system
2. Feed water quality, name of liquid, pH, application
3. Operating and maximum temperature
4. Operating and maximum pressure
5. Micron size require

Besides the standard models, can you custom made according to customer’s design and dimension?

Yes, we can custom made filter housings according to detail dimension drawing from customers.

What is the product warranty period?

All filter housings are guaranteed to be free from defects. Should defect by faulty workmanship or material develop within twelve (12) months from date of shipment, we shall then repair or replace the defective material at our cost. Warranties received from sub-suppliers are passed directly onto the client.

What is the packaging material?

Filter housings with or smaller than 230 mm diameter will pack in double layer corrugated carton box with internal foam protection. Other sizes filter housings will pack in plywood box with forklift pallet.

How long will be the production lead time?

According to standard production schedule, 10 to 14 days is require but it also depends on the order quantity, material, holiday season, how urgent the products require.



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